Frequently asked questions regarding the accommodation booking procedure

How to book accommodation?

On our website, you can search for available accommodation and filter the results by various criteria and easily book online. Booking calendars are updated daily. When sending a reservation, MARE TOURS once again checks whether the accommodation unit is free. Then we send you a reservation confirmation by email. If you are not sure which accommodation would suit you best, tell us your criteria and priorities in the selection. We will be happy to give you a few suggestions for accommodation according to your wishes.

How and when is the advance to be paid for the booked accommodation?

For the reservation to be complete, the guest must pay an advance within the period specified in the booking confirmation. The advance payment is 30% of the total amount. For reservations shorter than five nights, the advance payment is 50% of the total amount. For some accommodation, it is necessary to pay the full amount one month before arrival, which is indicated in the description of the accommodation. If the booked period starts within 15 days from the request, the guest is obliged to pay an advance within 12 hours of accepting the offer and immediately notify MARE TOURS by email. You can pay the advance payment for the booked accommodation by credit card and bank transfer.

How and when is the remaining amount paid for the booked accommodation?

The remaining amount is to be paid during your stay in Vrbnik in kuna. In rare cases, for some accommodation, it is necessary to pay the full amount in advance before arrival, in which case this is indicated in the accommodation description.

What are the cancellation conditions?

For fixed confirmed reservations for accommodation units, the date on which the written cancellation is received represents the basis of the calculation of costs as follows:

- for cancellation up to 15 days before the start of using the service, 30% of the accommodation price will be charged

- for cancellation from 14 to 8 days before the start of using the service, 50% of the accommodation price will be charged

- for cancellation from 7 to 2 days before the start of using the service, 70% of the accommodation price will be charged

- for a canceled reservation 1 day before the beginning of the service, during the reserved period or a no-show - 95% of the total amount of the reservation will be charged

What if you are coming with a pet?

Some accommodations accept pets, and this is stated in the description. You can also filter the accommodation in the search engine by this key. It is necessary to announce in advance that you are coming with a pet and to mention which pet it is. Please be sure to let us know if your pet is bigger than average or belongs to a breed that is considered more dangerous. There is an additional daily fee for pets of 7-10 Eur. The exact daily fee for pets is precisely stated at each accommodation description that receives pets. If you are coming with more than one pet, please contact us to check if more than one pet can come to the selected accommodation that receives pets. Keep in mind that dogs are not allowed on a large number of beaches, and there are special beaches for pets in every major town on the island of Krk. Please do not leave the dog alone in the apartment.

Is it possible to come outside the opening hours / later in the evening?

Arrival outside of opening hours is possible by prior arrangement. In case you come outside of opening hours, you should check-in (register your data) the next day, within 24 hours of arrival.
Our working hours in the main season (1.6. - 15.9.) Are from 08:00 - 20:00 from Monday to Saturday, and on Sundays, we are open from 9:00 to 16:00. Outside the main season (until 1.6. and from 15.9.) Our working hours are from 8:00 - 15:00 from Monday to Friday and on Saturdays from 9:00 - 14:00.

Does the accommodation have air conditioning?

If the accommodation has air conditioning, it is stated in its description. It is also a feature by which you can filter the accommodation search. It is mostly one air conditioner in the living room. If the accommodation has several air conditioners, this is also stated in the description. Most air conditioning is included in the price, and in some accommodation, air conditioning is optional for a fee. In that case, you can decide on the spot whether you will use the air conditioning or not. If you use it, you pay the air conditioning fee directly to the owner of the apartment.

When are pools available when staying in the accommodation with a pool?

Accommodation with a pool mostly has an available pool in the period from 15.5. - 15.10. The period in which the pool is available also depends on the weather conditions. For reservations outside this period, please check the pool availability.

For what type of vacation is the island of Krk ideal?

The island of Krk is a very favorite destination for a family vacation. It also has a lot of facilities for an active holiday. Krk is also an excellent choice for your romantic vacation.

Where to find information about available activities, experiences and events during the holidays?

On our website, you can find a lot of information about Krk and ideas on how to spend time on vacation. Read the text about Krk's natural and cultural sights. Find information about exciting activities on Krk, as well as activities for children and youth. Check out what events are planned on Krk during your stay.