All inquiries and bookings of accommodation are received by e-mail, phone in written (by mail), or delivered personally in Mare Tours agency.
We offer You a wide choice of apartments, rooms and holiday houses. In case You are not sure about what sort of accommodation suits You best, please inform us about Your criteria and priorities when choosing Your accommodation and we shall gladly offer You several options according to Your wishes.
The completed booking form on our web site is considered to be a booking. In order to complete the booking, the guest should pay the advance within 5 days from receiving the booking confirmation. The advance is 30 % of the total amount, for the stay shorter than 5 nights, the advance is 50 % of the total amount. For some accommodation, the total amount is required one month before arrival, which is indicated in the accommodation description. When the advance is paid in, the guest is due to mail the receipt to Mare Tours. If booked vacation term starts 15 days after the booking is made, the guest is due to pay advance-money within 12 hours from receiving the booking confirmation and immediately notify Mare Tours by e-mail.
Advance payment for booked accommodation can be paid by bank transfer or by credit card. Online credit card authorization is provided by WSpay™ system. Data transfer is secured by using SSL (Secure Socket Layer) protocol with 256 bit instant SSL pro data encryption.
All advance payments by credit cards will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion, there is a possibility of a slight difference from the original price stated on our web site.
If we do not receive the advance as booking confirmation within the above stated time limit, the booking is considered to be non-valid.
After the advance is paid, Mare Tours will send to the guest advance receipt with all the details considering the service and instructions for how to reach us.
While booking, a guest is due to give all the information's that booking procedure requires. All the files are kept under the name of the person whose name is first stated in the booking form (holder of booking). Holder of booking is responsible for all the payments (advance and the rest of the costs).
When you arrive at Your destination, unless agreed otherwise, you must first register in Mare Tours agency and show Your booking confirmation document – voucher and valid documents (identity cards or passports) of all persons in the group. Check-in is from 14:00 and check-out until 10:00. For some accommodation, check-in is from 16:00 which is indicated in the voucher.
Our opening hours in the high season (1.6. - 15.9.) are 8:00 - 20:00 from Monday to Saturday and on Sunday, we are opened from 9:00 - 16:00. Out of high season (until 1.6. and from 15.9.) our opening hours are from 8:00 - 15:00 from Monday to Friday. For arrivals outside of opening hours, prior arrangements must be made before check-in.